Yes, the title of this post conveniently matches what someone might google for.

So I recently upgraded to the Sidekick 3. I love it — Slimmer size, trackball, 1.3M Camera, real buttons, etc. I have been using the Sidekick device since the very first version a few years ago. Having ~full~ mobile internet access is incredibly empowering.

But upgrading is not without a hidden cost! If you upgrade from a Sidekick 2, and purchased software through the online catalog, that software is not transferred to the Sidekick 3! yes, that’s right. You bought software for your phone. You upgrade your phone. You lose your software.

I sent a flaming email to Danger. They responded kindly and told me that the software is compatible to specific hardware/software platforms. WHAT?!?! Why is this my problem? Haven’t you heard of writing backward compatibility bridges/APIs for significant OS upgrades? Ever heard of “emulators”? Ok, an emulator sounds a bit too much to ask for… but jeez, you have an entire customer-base purchasing software, and you pull the rug out under them by no longer supporting the software! Complete Bull#@%% in my opinion. I’m NOT happy. Not to mention that I found this out -after- spending $300 on the new phone.

BTW - TMobile said Danger would handle any refunds. And Danger said TMobile would. Yeah. The Customer clearly comes first.

This entry was posted on Wednesday, August 23rd, 2006 at 9:16 pm and is filed under .plan.